Cooperative Business Services
Rapid technological advancements, growing competition and increased customer expectations have made a marketer’s job tougher than ever before. Through our focus on quick issue resolution, strong customer relationships and higher retention, we enable our clients to expand operations, reach more customers, and launch new products & services faster, with sustained customer satisfaction. Drawing on years of experience, our dedicated procurement team can advise on a range of solutions, ensuring best value to suit your strategy and budget.
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Our business technologies and industry-specific solutions bring you closer to your customer—helping you work better together, making new opportunities possible. Next, defining the business service requires mapping, which involves building the associations for an application and the underlying components supporting that application. The mapping process results in an illustration which shows the connections between the application and the components including switches, routers, database servers, web servers, application servers, etc.
Our business technologies and industry-specific solutions bring you closer to your customer—helping you work better together, making new opportunities possible. The ability to monitor the health of business services is a key advantage of having a service-aligned” view of IT. Underpinning this service-aligned view is a concise, accurate, real-time mapping of applications, their supporting IT components, and their inter-relationships. Once these maps are bound to real-time data from IT service monitoring and event management systems, an accurate, always up-to-date measurement of the health of each business service is readily accessible, including the criticality and priority of incidents affecting service health. Ideally, this information is presented in an intuitive dashboard that lets IT staff see the health of business services across the enterprise at a glance.