Whether serving public sector organisations, owner managed businesses, private individuals or listed companies with overseas operations, our goal is to help our clients achieve their ambitions. With functions ranging from corporate audit and risk to HR and facilities management, we provide critical support to the business. Support services and strategy planning to ensure your school ICT meets or exceeds the current curriculum, allowing you to focus on the fundamental priority of Teaching and Learning.
Business Service management(BSM) takes IT to the next level of service management maturity. BSM solutions and ITIL practices work together to help you manage IT from a business perspective. The core of ITIL service management practices focus on demonstrating business value. The solution can put you ahead of the curve when it comes to implementing ITIL best practices.
We’ll help you control your business in a way that supports its progress, and its success. Think of our management systems as the reins that help you guide your company forward. SBS Finance and Business Services provides an experienced team of consultants and bursars to ensure you achieve the best value from your resources.
Advocates of BSM often use it to support a change from a culture which is very technology-focused to a position which understands and focuses on business objectives and benefits. Rather than supporting an internalized technology view, there is a shift to recognize and support customer needs and the delivery of value to business stakeholders including shareholders. A BSM initiative often underpins a shift in maturity for an IT department or service provider towards a more proactive and predictive operating model rather than the reactive and fire-fighting behavior which has been common in many IT operations. IT departments and Service Providers who reach this level of maturity often report improved relationships with their customers and business colleagues, being recognized as ‘Trusted Business Partners’ and ‘Competent Suppliers’ who deliver added business value rather than being considered a commodity or ‘Necessary Evil’.
Through our focus on quick issue resolution, strong customer relationships and higher retention, we enable our clients to expand operations, reach more customers, and launch new products & services faster, with sustained customer satisfaction. Drawing on years of experience, our dedicated procurement team can advise on a range of solutions, ensuring best value to suit your strategy and budget.