We provide resources and information to help Canadians get their businesses going and growing. Business Service management(BSM) takes IT to the next level of service management maturity. BSM solutions and ITIL practices work together to help you manage IT from a business perspective. The core of ITIL service management practices focus on demonstrating business value. The solution can put you ahead of the curve when it comes to implementing ITIL best practices.
Knowledge Management is the practice of capturing, organizing, and making available a body of knowledge within the service management organization to solve problems faster. By putting the right information in front of the right people at the right time you can reduce the burden on IT and significantly improve customer satisfaction.
Apple. Twitter. Box. Cisco. These are just a few of the global partners working with IBM Global Business Services (GBS); enabling enterprises to make smarter decisions and … Read MoreRead More →