We provide resources and information to help Canadians get their businesses going and growing. A simple way to think about the power of service models in relation to rapid problem isolation is that they reduce mean-time-to-know to zero. No more need for accusations flying in hastily arranged war-room meetings. With an accurate and always up-to-date service model, it is easy for an operations manager to assign work by service criticality – or, perhaps according to the service bringing in the most revenue.
As one of Fidelity’s largest regional technology delivery centers, we employ state-of-the-art software engineering and support processes to help our talented workforce develop solutions for Fidelity’s customers. To make experience your business, we have partnered with the best digital experience platform in the world.
The ability to monitor the health of business services is a key advantage of having a service-aligned” view of IT. Underpinning this service-aligned view is a concise, accurate, real-time mapping of applications, their supporting IT components, and their inter-relationships. Once these maps are bound to real-time data from IT service monitoring and event management systems, an accurate, always up-to-date measurement of the health of each business service is readily accessible, including the criticality and priority of incidents affecting service health. Ideally, this information is presented in an intuitive dashboard that lets IT staff see the health of business services across the enterprise at a glance.
IBM customers like the Australian Bureau of Statistics, which received a refund from IBM for botching an online census with naïve security advice, may not agree. Nor may marketing giant WPP, which has a colossal outsourcing deal with IBM but still succumbed to the NotPetya malware and experienced weeks of disruption as a result.
With functions ranging from corporate audit and risk to HR and facilities management, we provide critical support to the business. Support services and strategy planning to ensure your school ICT meets or exceeds the current curriculum, allowing you to focus on the fundamental priority of Teaching and Learning.