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Knowledge Management is the practice of capturing, organizing, and making available a body of knowledge within the service management organization to solve problems faster. By putting the right information in front of the right people at the right time you can reduce the burden on IT and significantly improve customer satisfaction.

Those plans appear to have been hatched by Bain & Company, as IBM engaged the consultancy for a dose of the business services the letter we’ve seen claims IBM is very good at doing all by itself. Customized financial services that offer convenience, value and flexibility for you and your business.

Microsoft 365 Business was purpose-built for small and medium-sized businesses under 300 users and need a solution that provides their employees with the best-in-class productivity and collaboration capabilities of Office 365 and device management and security solutions to safeguard business data and assets across devices.

Service management is a generic activity which didn’t originate from the IT industry, and therefore is much bigger and more widely applied than IT service management or business service management. BSM and ITSM can be considered as applications of service management in a specific context.