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As information technology in organizations grew more complex, it became evident there was a need for a more elaborated way to manage it. With the evolution of it capabilities from exotic additions in an otherwise human based process to full blown services available on demand as the organization requires, the challenge for effective it management has become to align technical capabilities with business goals and strategies. The purpose of this research is to go over the different paradigms focused on managing IT services based on business objectives. We first present a baseline concept of some relevant terms such business service and business service management, to ease the overview of several frameworks. We then describe one direction to which current research in the field is heading and finally we present a set of criteria we use to evaluate and compare all the considered frameworks and find their weaknesses and strengths.
Netcracker’s Business Case & Go-to-Market Development services enable you to define the strategic and tactical aspects of your digital business transformation We aggregate market research and analyze prospective interaction channels, determining how personalized the initial business case needs to be.
Tricor has provided investor and IPO services to over 1000 listed companies in the Hong Kong Stock Exchange. Conneqt Business Solutions is a subsidiary of Quess Corp., India’s leading business services provider. Additionally Tricor also provides services to another 500+ public companies in Singapore and Malaysia.
We bring a platform that hosts the capabilities required to help clients digitize and automate their processes, transform their talent and culture, and enable them to embed cognitive use cases in every decision, process and experience – whether for clients, suppliers or employees. We apply our deep analytic and cognitive approaches for process re-engineering, transformational process operations, and advisory, and create unique value by combining our clients’ data with other sources of data and insight.