Whether serving public sector organisations, owner managed businesses, private individuals or listed companies with overseas operations, our goal is to help our clients achieve their ambitions. To quell concerns around changing regulations and grid requirements following California’s Aliso Canyon energy emergency, GE’s Power Services business, together with Southern California Edison (SCE), in collaboration with Wellhead Power Solutions, LLC, recently installed the world’s first battery storage and gas turbine hybrid.
ITIL, the most widely accepted approach to IT service management, helps organizations use IT to realize business transformation and growth. Incident management is closely tied to other service management processes including problem and change management. Automating incident and problem management workflows can improve resolution times and prevent future incidents. Change management is the process designed to understand and minimize risks while making IT changes.
Most modern business theorists see a continuum with pure service on one terminal point and pure commodity good on the other terminal point. 2 Most products fall between these two extremes. For example, a restaurant provides a physical good (the food ), but also provides services in the form of ambience, the setting and clearing of the table, etc. And although some utilities actually deliver physical goods — like water utilities which actually deliver water — utilities are usually treated as services.
The new Financial Accounting Standards Board (FASB) and International Financial Reporting Standards (IFRS) changes will require companies to be compliant beginning on December 15, 2018 (exact dates can be found here ). Ricoh’s Lease Administration Services helps businesses come into compliance with these new regulations. It delivers just the right combination of calculation and data management tools, automated process support, and scalable legal resources needed to find data in lease and contract documents and use it to meet compliance requirements with the new standards. At the same time, Ricoh’s data capture, aggregation, and analytical capabilities empower customers to turn their lease administration data into actionable insights to drive better business performance.
Advocates of BSM often use it to support a change from a culture which is very technology-focused to a position which understands and focuses on business objectives and benefits. Rather than supporting an internalized technology view, there is a shift to recognize and support customer needs and the delivery of value to business stakeholders including shareholders. A BSM initiative often underpins a shift in maturity for an IT department or service provider towards a more proactive and predictive operating model rather than the reactive and fire-fighting behavior which has been common in many IT operations. IT departments and Service Providers who reach this level of maturity often report improved relationships with their customers and business colleagues, being recognized as ‘Trusted Business Partners’ and ‘Competent Suppliers’ who deliver added business value rather than being considered a commodity or ‘Necessary Evil’.