WhatsApp is gearing up to finally monetize its messaging app by charging large enterprise businesses for tools to better communicate with customers. As information technology in organizations grew more complex, it became evident there was a need for a more elaborated way to manage it. With the evolution of it capabilities from exotic additions in an otherwise human based process to full blown services available on demand as the organization requires, the challenge for effective it management has become to align technical capabilities with business goals and strategies. The purpose of this research is to go over the different paradigms focused on managing IT services based on business objectives. We first present a baseline concept of some relevant terms such business service and business service management, to ease the overview of several frameworks. We then describe one direction to which current research in the field is heading and finally we present a set of criteria we use to evaluate and compare all the considered frameworks and find their weaknesses and strengths.
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Dropbox Business provides three plans to fit your team’s needs. The Standard plan gives your team 2 TB of shared storage. For teams needing more space, the Advanced and Enterprise plans provide as much space as you need. ITIL, according to the ITIL books themselves, is “a set of best-practice publications for IT service management”. ITIL does not, therefore, give guidance on Business Service Management or Service Management outside of the IT domain.
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